Frequently Asked Questions
Everything you need to know about Murdock London grooming and services.
What makes Murdock London products different from other men's grooming brands?
Our products are created by barbers for men. We prioritize clean ingredients, removing unnecessary chemicals like parabens, phthalates, and synthetic dyes, ensuring professional barbershop results from the comfort of your home.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days. Free standard shipping is available on orders over a certain threshold as specified at checkout.
Can I return a product if it is not suitable for my skin or hair type?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used unless they are faulty.
Are your products cruelty-free and vegan-friendly?
Murdock London is committed to ethical grooming. The vast majority of our range is vegan-friendly, and we never test our products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as modern digital payment solutions including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I find out which products are right for my grooming routine?
Each product page includes a 'How to Use' guide and a list of benefits. You can also visit our blog for expert barber advice or use our online contact form to request a personalized recommendation from our team.